Order Processing – Turnaround Time
Current processing time is an estimated 2-5 business days.
Unique Spirit, LLC is located In the city of brotherly love Philadelphia Pennsylvania. Our business operates Monday-Friday, excluding holidays. If your shipment is urgent, and you’re choosing an expedited service (USPS Priority, etc.), please contact us for specific shipping assistance. Our typical order turnaround is 1-3 business days.
Note: Choosing an expedited shipping method does not expedite processing time. Shipments are processed in order as received.
Cancellations/Changes/Abandoned Shipments
You may cancel or change your order within 12 hours of placing or until your order has been fulfilled by our shipping department, whichever occurs first. To cancel orders during this time you must email us at email@myuniquespirit.com
Non-deliverable/Refused/Courier Returned Domestic Shipments
Should a package be returned to us due to being unclaimed, refused, or an incorrect address, we will refund the cost of goods, less the return shipping and our 10% restock fee. Note: Some return shipping is often higher than the original shipping charge.
Unique Spirit, LLC is not responsible for unclaimed, refused, or incorrectly addressed items that are lost in transit in the course of being returned to us.
We currently do not ship internationally.
Shipping & Insurance
Unique Spirit, LLC will ship orders inside the continental U.S. using UPS and USPS Mail services. All orders are insured without exception. In the event of loss or damage, your order will be replaced once the insurance claim has been processed.
Our policy regarding transport of products is that it is up to the customer to understand their current weather and how it may affect the integrity of a product. We have no way of screening this in advance of sending product out, but we wouldn’t encourage ordering any temperature sensitive products in extreme heat conditions. If they are needed, we recommend choosing an expedited shipping method so the product spends less time in transit, but even still they may be exposed to high temperature in transit.
Priority Mail Express: This is a guaranteed TWO-DAY service from our facility due to our location. It is not available through our website, but you may call us immediately after placing your order to upgrade from Priority Mail and we will bill you for the difference. Please plan accordingly.
UPS Ground: Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from Philadelphia. This excludes the day of shipment, weekends and holidays. You can refer to UPS Ground transit map to determine how long your order will take to reach you.
Priority Mail: This service generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please note that the US Post Office may indicate that a service is a 1-Day, 2-Day, or 3-Day Priority Mail shipment in the cart, but this is NOT a guaranteed service, just a typical delivery time. Only Priority Mail Express offers a guaranteed number of days based on specific mailing addresses.
Late delivery UPS Expedited services
Should a UPS shipment arrive outside of the guaranteed delivery window; we will request a shipping refund from UPS. This can only be done after the order is delivered.
Effective April 5th 2021: UPS has suspended their service guarantee, and refunds will only be issued for orders shipped via the following:
Domestic Shipments: UPS Next Day Air®, UPS Next Day Air Saver® and UPS Next Day Air® Early
Additional information from UPS: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
You can also check UPS and USPS for shipping changes and service suspension.
COD or UPS Collect and Private Accounts: We don't ship COD, nor do we ship UPS collect or charge private UPS accounts. Our shopping cart has been set up to accurately determine your shipping charges using our discounted real-time shipping rates provided by USPS and UPS.
All Unique Spirit, LLC orders placed from outside Pennsylvania are exclusively shipped using our UPS or USPS courier accounts.
Incorrect Address on Order: If you supply us with an incorrect address, we will need to charge you any additional shipping charges that occur for correcting the address, intercepting the package, or reshipping your package. The Post Office requires that postage be paid again to reship a package and UPS charges $17.60 for delivery intercepts/address corrections.
Package Tracking Marked Delivered, But Not Received
USPS: USPS packages are often marked as delivered prior to the customer receiving. Due to this nature, we advise confirming the provided delivery tracking information with your local post office. In most cases, packages end up being delivered shortly after the delivery date. If you have not received the package as marked delivered within 7 business days of noted delivery day and have contacted your local post office, please contact us, so we may provide assistance. After that time, the customer accepts responsibility and will not hold Unique Spirit, LLC liable.
UPS: If your UPS package tracking is marked delivered and has not been received or is marked as lost in transit, please contact us within 7 business days of noted delivery so we may begin a trace. After that time, the customer accepts responsibility and will not hold Unique Spirit, LLC liable. Note: A UPS trace can take anywhere from 1-8 business days to complete.
